Our Core Values
We Foster Education
We’re not just thinking up some random values to add to this page, we actually practice this. Each month we send out a newsletter to help our clients learn more about technology, as well weekly blog posts. We do this by actually ASKING what our clients want to learn about and bank those ideas for future newsletters and blogs to ensure 100% satisfaction for our clients. We also work to train YOUR staff to make your support calls lower in frequency and duration.
We Pursue Excellence
We aren’t excellent at everything, no one is. For example, no one in our office is a very good rugby player. What we are excellent at, however, is Apple and IT. Just like how you demonstrate excellence in your profession, we demonstrate it in ours and will not settle for anything less.
We Practice Honesty
If you want to know how much our clients trust us, one of them married one of our technicians! We will never lie or cut corners, because in the tech world it’s pretty easy for another IT company to complete a network health check and dig up how corners were cut. We would never tarnish our reputation, as well make more work for us in the future. That’s why honesty is a core value for us.
We Create Fun
Upon meeting us you will learn very quickly how much our team enjoys having a good laugh. With a diverse team with members from here in Canada, England, Scotland, and Australia, we have just about every joke in the English language able to be told, and we do tell them.
About Our Process
At Berti Group we will never turn you away when you have a question. We will ensure that we are communicating with both you and your team to best assist you with your technology needs. Not only do we operate through phone and email, we also complete on-site visits and provide you and your team with technology training tips and tricks each month.Your success is our successand we will do anything and everything to ensure that.
Technology is always changing and evolving which is why at Berti Group we are always researching and learning new products and services that will not just help our clients, but us too. Whenever we learn something new that could benefit our clients, we will communicate it with you. We ensure to do this every month so that you are growing while we are growing.