In Their Words




“[Berti Group] truly exemplify what a good IT company should be…”

I have used four different POS systems and I can confidently say that Berti Group’s partnership with Lightspeed is by far the most stable and reliable system I’ve used. No computer system, POS or not, will ever be 100% problem free which is why I’m happy with the excellent service that we receive from Adam and his team at Berti Group. They truly exemplify what a good IT company should be: they’re always transparent about their policies, are prompt on their responses, and competent in their solution. These and many other qualities are unique in their industry. It’s comforting to know that the software and hardware that I use to run my business on a day-to-day basis is being taken care of well. I can now devote less time to worrying about my computer system and more time running my business and doing what I do best.”

-Doug Pepperdine, PM Hobbycraft



“If you’re on the fence about Berti Group, don’t be…”

Berti Group understands our needs from a POS system and continue to support us whenever we need them. Since moving to Lightspeed and working with Berti Group, this transition was invaluable as Lightspeed gave us much better control over our business, especially regarding inventory control. If you’re on the fence about Berti Group, don’t be, they’re an excellent go-to firm. They get it!

-Gavin Conway, Who’s Who In The Zoo



“Berti Group has been a lifesaver…”

“We’ve had the unfortunate experience of dead hard drives on more than one occasion, and Berti Group has been a lifesaver, getting us up and running quickly with their off-site backups. They are always available to answer questions, and take the time to provide excellent service. We really appreciate knowing what technology changes are on the horizon, and they help us plan for the future. I know that they will be there to help us through a major catastrophe should one happen; that security makes a lot of difference to me.”

-Sharon Gerrard, Charisma Collections



“With Berti Group there is no run around call centres and being passed off…”

I am a busy store owner and don’t have time to mess around with computer issues. Berti Group takes care of those for me. They ensure that if a system is down (which we have had experiences with before expos), they make sure we have no down time and are able to fix it. With Berti Group there is no run around call centres and being passed off. They also ensure that if something does happen that they don’t know how to fix, they work to find out to, again, ensure we do not have down time.”

-Richelle Love, Tri It Multisport



“It is always a pleasure to call them if we need help…”

“I have dealt with a few different IT / POS Firms and Berti Group is hands down the easiest to work with. It is always a pleasure to call them if we need help; they are easy to get in touch with and we get personal service from a consistent set of support staff. They speak to me in plain English.”

-Ken Dowdle, Mission Snow & Skate



“Berti Group assisted with the entire process which made this very daunting task much more manageable…”

Adam and his staff are very responsive to requests for assistance and even have come in after their workday had already ended. When we did the initial migration of data to Lightspeed, Berti Group assisted with the entire process which made this very daunting task much more manageable. They’ve always helped us from the early day to now, which I appreciate that continued level of service.”

-Gary Tait, Overlander Sports



“It matters that someone can actually know something about your business, its physicality and its people…”

“The biggest benefit of Berti Group is that they’re LOCAL! Help can come on the phone, via log-in or even (gasp) in person. It matters that someone can actually know something about your business, its physicality and its people when determining how to approach set-up, solve problems, etc. Adam and his company are also great because help is available for Lightspeed, AccountEdge, and Macs in general from one source. Sit down with Adam and then decide. On paper/web everyone looks the same. You are about to grant access and consulting authority to one of the most important parts of your business – look whoever you’re having meetings with in the eye before you do it.

-Klari Fekete, Maria Tomas Indoor & Outdoor Living



“I can hardly narrow down the benefits…”

“I can hardly narrow down the benefits that my company receives from Berti Group to just on as there are so many. These include their team’s ability to respond to issues immediately which has been irreplaceable, and their partnership with Lightspeed that provides ease with inventory, ordering, sales, history, and all reporting in general also with ease of transactions and helping customers with information on products. I have personally recommended Berti Group to other local retailers as this company makes IT easy to deal with. Their support also made out transition from our legacy POS to Lightspeed easy and virtually flawless!”

-Cheryl Donnelly, Jungle Room



“They set up an intuitive system for us that is easy to manage…”

“When we opened shop we started with Berti Group. The number one thing I appreciate about Berti Group is their customer service. When we first started, their staff was fantastic which is when we needed them most. They set up an intuitive system for us that is easy to manage.”

-Leanne Ritter, The Loop